Know here your rights and the conditions of our company.
Consumers or buyers have rights when they intend to make a service contract or purchase products. This is why, in Ignisterra, there are the following general conditions and consumer rights.
The consumer does not need to be registered in Ignisterra to make purchases or quotes.
The consumer can check our website and go to our store to find all the products you want without commitment to purchase.
The quotes that the consumer wants to make are free.
Rights of the Buyer or Consumer
The consumer has the right to quote as many times as he wishes without any cost and the values indicated in the quote are respected up to 30 days after, provided that the price of the manufacture of a product. When the period is exceeded, the buyer must respect the value of the new quote, whether it has increased or decreased. When the product is store or stock, the price of the product at the time of purchase is respected.
The consumer has the right to have the guarantee, whether it is a change of the product or a return of money, be respected according to the law established in the National Consumer Service.
The consumer has the right to resolve all doubts in an appropriate way about the product via telephone or, if the situation warrants, in a personal way.
The consumer has the right to receive the requested product of quality and in excellent condition, except if the product is being liquidated because it is a second choice or Outlet. In this case, the seller must inform the consumer the details of the product he is buying.
The consumer has the right to claim and / or take legal action if their rights have not been respected by the company.
The consumer has the right to know the conditions of sale and the guarantee of the product he is buying.
Duty of the Buyer or Consumer
The consumer must accept the conditions of sale and quotation to place the order. This can be signed and scanned or accepted, clearly the quote in an email.
Once the customer accepts the quotation, conditions of sale and makes the payment, he can no longer make modifications to his order.
The consumer is responsible for reading the guarantees and conditions of installation and / or use of their products.
The consumer is responsible for accepting or claiming for damage to the packaging of the product when it is dispatched with an external transport company. It is important to point out any detail of the packaging that indicates poor handling of part of the transport.
Means of Payment Accepted by the Provider